Privacy policy

This Privacy Policy explains how Shuvva collects, uses, shares, and protects personal information when customers and visitors use our website, place an order, contact us, or otherwise interact with the store.

Information You Provide

Depending on how you interact with Shuvva, you may provide information such as:

Name.
Email address.
Telephone number.
Billing address.
Shipping address.
Order information.
Product selections and purchase information.
Messages submitted through our Contact Us form, email, or customer support channels.
Return, refund, cancellation, and support-request information.

Payment Information

Payments are completed through Shopify checkout and the applicable payment provider.

Available checkout methods may include Shopify Payments, Shop Pay, eligible credit or debit cards, digital wallets, PayPal, and other payment options displayed at checkout.

Customers should not send complete payment card numbers, card security codes, passwords, or payment account credentials directly to Shuvva through email, contact forms, live chat, or telephone.

Information Collected Automatically

When you use the Shuvva website, technical information may be collected automatically through Shopify and other technologies used to operate the store.

This information may include:

IP address.
Browser and device information.
Operating system information.
Pages viewed.
Website interactions.
Referral information.
Approximate location information derived from technical data.

How We Use Personal Information

Shuvva may use personal information to:

Process and manage orders.
Provide checkout functionality.
Arrange shipping and provide tracking information.
Handle returns, refunds, and cancellation requests.
Respond to product, sizing, order, payment, and customer-service questions.
Operate and maintain the website.
Identify and prevent fraudulent, unauthorized, or abusive activity.
Maintain appropriate business and transaction records.
Comply with applicable legal obligations.

Shopify

Shuvva's online store is operated using Shopify.

Shopify provides the ecommerce platform, checkout functionality, and related infrastructure used to operate the store and may process personal information in connection with those services.

Shipping and Tracking

Information necessary to fulfill and track an order may be shared with service providers involved in shipment, delivery, fulfillment, and order tracking.

Customers may use our Track Order page to review available shipment information.

Customer Support

Information you submit through the Contact Us form, email, live chat, or other support channels may be used to respond to your request and maintain records relating to the issue.

Cookies and Similar Technologies

Shopify and technologies used on the Shuvva website may use cookies, pixels, local storage, or similar technologies to operate website functions, remember preferences, support checkout, maintain security, measure website activity, and improve store performance.

Some technologies may also support analytics or marketing functions where those features are enabled.

Analytics

Shuvva and its service providers may use website and transaction information to understand store activity, troubleshoot problems, evaluate website performance, and improve the shopping experience.

Marketing Communications

If you choose to subscribe to marketing communications, Shuvva may use the contact information you provide to send those communications.

You may use the unsubscribe option provided in applicable marketing messages.

When Information May Be Shared

Shuvva may share personal information with service providers where reasonably necessary to operate the store and provide requested services, including:

Shopify and ecommerce service providers.
Payment processors.
Shipping, fulfillment, and tracking providers.
Website hosting, technology, security, and support providers.
Analytics or marketing providers where those services are enabled.

Legal and Security Disclosures

Information may also be disclosed where reasonably necessary to comply with applicable law, legal process, regulatory requirements, enforce store terms, investigate fraud or misuse, or protect the rights, security, and property of Shuvva, customers, or others.

Data Retention

Personal information may be retained for as long as reasonably necessary for the purposes described in this policy, including order administration, customer support, accounting, fraud prevention, dispute handling, and applicable legal obligations.

Security

Shuvva uses the ecommerce and checkout infrastructure provided by Shopify and relies on relevant service providers to support secure store operation.

No method of electronic storage or internet transmission can be guaranteed to be completely secure.

Children's Privacy

Shuvva is not intended to knowingly collect personal information from children in circumstances where parental or guardian authorization is required by applicable law.

Your Privacy Requests

Depending on applicable law and your circumstances, you may have rights relating to personal information, such as requesting access, correction, deletion, or other available privacy choices.

To submit a privacy-related request, contact support@shuvva.shop.

We may need to verify information associated with a request before completing it.