Terms of Service

These Terms of Service govern the use of the Shuvva website and purchases made through the Shuvva online store.

By accessing the website or submitting an order, you agree to these Terms together with the policies referenced below.

About Shuvva

Shuvva is an online footwear store serving customers in the United States.

Store contact information is provided at the end of these Terms.

Using the Website

You agree to use the Shuvva website only for lawful purposes and in a manner that does not interfere with the operation, security, availability, or integrity of the website or services.

Customer Information

Customers are responsible for providing accurate and complete information when placing an order, including contact, billing, shipping, and payment information.

If you identify an error after placing an order, contact Shuvva as soon as possible.

Product Information

Shuvva publishes product information, imagery, available options, prices, and availability on individual product pages.

Customers should review the product page and selected options before submitting an order.

Display settings, monitor settings, photography, and lighting may affect how product colors appear on a screen.

Product Availability

Product availability may change.

Placing an order does not guarantee continued availability if an inventory or order-processing issue prevents fulfillment.

Prices and Currency

Shuvva operates in United States Dollars (USD).

Prices are displayed in USD and may be updated on the website.

The price applicable to an order is the price shown during checkout when the order is submitted, subject to any correction of an obvious website or pricing error.

Payments

Orders are completed through Shopify checkout.

Shuvva uses Shopify Payments and other payment methods enabled through Shopify checkout.

Depending on checkout availability, payment options may include Shop Pay, eligible credit or debit cards, Apple Pay, Google Pay, PayPal, and other methods displayed during checkout.

The payment methods actually available for an order are the methods presented at checkout.

For additional information, see our Payment Policy.

Payment Authorization

Orders are subject to successful payment authorization and applicable transaction verification.

A bank, card issuer, Shopify, or payment provider may decline, review, or otherwise restrict a transaction according to its own systems and requirements.

Taxes

Any applicable taxes are calculated and displayed during checkout.

If no applicable tax is being collected for a transaction, no separate tax charge will appear in the checkout total.

Order Acceptance

An order confirmation acknowledges receipt of the order information.

Shuvva may be unable to fulfill an order if payment is unsuccessful, an item is unavailable, information required for fulfillment is incomplete, or another legitimate order-processing issue occurs.

If an order cannot be fulfilled after payment has been captured, the applicable amount will be handled through the appropriate cancellation or refund process.

Shipping Area

Shuvva currently ships to addresses within the United States.

Shipping Charges

Standard Shipping costs $8.00 USD for orders below $70.00 USD.

Orders of $70.00 USD or more qualify for Free Standard Shipping.

Processing and Delivery

Orders are normally processed within 1–2 business days.

Business days are Monday through Friday.

The daily order cutoff is 2:00 PM GMT-06:00.

Estimated transit after shipment is 3–5 business days.

The typical total estimated delivery timeframe is approximately 4–7 business days.

Delivery dates are estimates and are not guaranteed arrival dates.

See our Shipping Policy for complete information.

Shipping Address

Customers are responsible for entering a complete and accurate delivery address.

Address changes cannot be guaranteed after fulfillment or shipment has begun.

Tracking

Tracking information is provided after an order has shipped and tracking becomes available.

Customers may use our Track Order page to review available tracking information.

Order Cancellation

Cancellation requests should be submitted within 24 hours of placing the order.

Cancellation cannot be guaranteed after fulfillment or shipment has begun.

Returns

Eligible return requests must be submitted within 15 calendar days from delivery of the last item in the order.

Customers should contact Shuvva before returning merchandise.

For an eligible non-defective or change-of-mind return, the customer arranges and pays for return shipping.

For a confirmed damaged, defective, or incorrect item where Shuvva requires a return, Shuvva provides a prepaid return shipping label electronically.

Restocking Fee

Shuvva charges a 0% restocking fee on eligible returns.

Exchanges

Shuvva does not accept exchanges.

Customers who would like another size, color, style, or product should complete the applicable return process and place a separate order.

Refunds

After an eligible return is received and inspected, Shuvva processes an approved refund within 10 business days.

A bank, card issuer, PayPal, digital wallet, or other payment provider may require additional time before the refund appears in the customer's account.

See our Return & Refund Policy for complete requirements.

Return Destination

The Shuvva business address should not automatically be used as a return address.

Contact Shuvva first and follow the return instructions provided for the applicable order.

Website Availability

Shuvva may update, maintain, modify, suspend, or correct website functionality where reasonably necessary.

Temporary interruptions may occur because of maintenance, technical conditions, third-party services, or other operational circumstances.

Third-Party Services

The Shuvva website relies on third-party services including Shopify, payment providers, shipping or tracking providers, and other technology services.

Those providers may have their own terms and policies governing their services.

Third-Party Links

Links to third-party websites are provided where relevant to website operation or customer services.

Shuvva does not control the content or policies of independent third-party websites.

Intellectual Property

The Shuvva name, website presentation, original website content, graphics, and other materials owned by Shuvva may not be copied, reproduced, distributed, or commercially exploited without applicable permission, except where use is otherwise permitted by law.

Website Errors

Shuvva may correct typographical errors, inaccurate information, product availability information, or other website mistakes when identified.

If an identified error materially affects an order that has already been submitted, Shuvva may contact the customer where appropriate.

Fraud and Misuse

Shuvva may take reasonable steps to protect the store, customers, payment systems, and transactions from suspected fraud, unauthorized activity, abuse, or security threats.