Questions? Start here.

Orders are normally processed within 1–2 business days. Shuvva business days are Monday through Friday.

The daily order cutoff is 2:00 PM GMT-06:00. Orders placed after the cutoff may begin processing on the next business day.

Cancellation requests should be submitted within 24 hours of placing the order.

Cancellation cannot be guaranteed once fulfillment or shipment has begun.

Use the Contact Us form or email support@shuvva.shop as soon as possible.

Contact Shuvva as soon as possible if you notice an address error.

Address changes cannot be guaranteed after fulfillment or shipment has begun.

Shuvva operates in United States Dollars (USD). Product prices, shipping charges, applicable taxes, and order totals are displayed in USD.

Shuvva currently ships to delivery addresses within the United States.

Standard Shipping is $8.00 USD for orders below $70.00 USD.

Orders of $70.00 USD or more qualify for Free Standard Shipping.

Normal processing is 1–2 business days and estimated transit after shipment is 3–5 business days.

The typical total estimated delivery timeframe is approximately 4–7 business days.

Delivery dates are estimates and are not guaranteed.

Yes. A tracking number is provided after the order ships and tracking information becomes available.

You can review available tracking information on our Track Order page.

Tracking systems may require some time after shipment before the first scan or movement appears.

If tracking remains unchanged for an unusual period, contact Shuvva with your order number and tracking details.

First verify the delivery address and tracking information, check around the delivery location, and ask other people at the address who may have accepted the shipment.

If the package still cannot be located, contact Shuvva with your order number and tracking information.

Eligible return requests must be submitted within 15 calendar days from delivery of the last item in the order.

Returned merchandise should remain substantially in the condition in which it was received and should not show outdoor wear, misuse, alteration, or customer-caused damage.

Shoes may be tried on indoors on a clean surface for fit evaluation.

Original product packaging and included accessories should be returned where applicable.

For an eligible non-defective, fit, preference, or change-of-mind return, the customer arranges and pays for return shipping.

Contact Shuvva before returning the product and provide your order number, a description of the issue, and photographs when useful.

If Shuvva confirms the issue and a return is required, Shuvva provides a prepaid return shipping label electronically.

No. Shuvva charges a 0% restocking fee on eligible returns.

No. Shuvva does not accept exchanges.

If you need another size, color, style, or product, complete the applicable return process and place a separate order.

After an eligible returned item has been received and inspected, Shuvva processes the approved refund within 10 business days.

Your bank, card issuer, PayPal, digital wallet, or other payment provider may require additional time before the refund appears in your account.

No. The Shuvva business address should not automatically be used as a return address.

Contact Shuvva first and follow the return instructions provided for your order.

Orders are completed through Shopify checkout. Shuvva uses Shopify Payments and other payment methods enabled through Shopify checkout.

Depending on checkout availability, payment options may include Shop Pay, supported credit or debit cards, Apple Pay, Google Pay, PayPal, and other methods displayed during Shopify checkout.

The payment methods actually available for your order are the methods shown at checkout.

Payment information is entered and processed through Shopify checkout and the applicable payment provider.

Never send complete card numbers, card security codes, passwords, or payment account credentials to Shuvva through email, contact form, live chat, or telephone.

Review the payment information entered and follow any instructions shown by Shopify checkout or your payment provider.

You may also try another payment method shown during checkout or contact your bank or payment provider for additional help.

Any applicable tax is calculated and displayed during checkout.

If no tax is applicable or being collected for a particular transaction, no separate tax charge will appear in the order total.

Shuvva is an online footwear store with current collections for men and women.

Browse Men's Shoes, Women's Shoes, or all available products.

Available options are shown on the applicable product page.

Review the selected product, available option, price, and availability before adding the item to your cart.

Review the information and available options shown on the product page. If you still have a question about a specific product or available option, contact Shuvva before ordering.

Product images are provided to help show the item, but screen settings, device displays, photography, and lighting may affect how colors appear.

Yes. Product availability and available options can change. The product page reflects the information currently published in the Shuvva store.

Customer support and live chat are available Monday through Friday, 9:00 AM–5:00 PM GMT-06:00.

Email inquiries are normally answered within 24 hours during business days.

The preferred contact methods are the Contact Us form or email.

Email: support@shuvva.shop

Phone: 941-392-1340

Shuvva
2108 56th Avenue Ter E
Bradenton, Florida 34203
United States

This business address should not automatically be used as a return address. Contact Shuvva first for return instructions.