Payment Policy

This Payment Policy explains the currency, checkout process, available payment methods, payment authorization, taxes, declined payments, cancellations, refunds, and payment-related support for purchases made from Shuvva.

Currency

Shuvva operates in United States Dollars (USD).

Product prices, shipping charges, discounts, taxes when applicable, and order totals are displayed in USD.

Checkout

Orders are completed through Shopify checkout.

Shuvva uses Shopify Payments and other payment options enabled through Shopify checkout to process eligible transactions.

Available Payment Methods

Depending on the customer's device, browser, eligibility, and the payment methods available during the checkout session, Shopify checkout may display payment options including:

Shop Pay
Visa
Mastercard
American Express
Discover
Diners Club
Elo
JCB
UnionPay
Apple Pay
Google Pay
PayPal

The payment methods actually available for a particular order are the methods displayed during Shopify checkout.

Secure Checkout

Payment information is entered and processed through Shopify checkout and the applicable payment provider.

Customers should never send complete card numbers, security codes, passwords, or payment account credentials to Shuvva by email, contact form, live chat, or telephone.

Payment Authorization

Submitting an order authorizes the applicable payment provider to attempt to authorize and process the payment associated with the order.

A payment provider may perform authorization, verification, fraud-prevention, or security checks before approving a transaction.

Order Total

The total shown during checkout may include:

Product subtotal.
Applicable discounts.
Shipping charges.
Applicable taxes, where required.

Standard Shipping is $8.00 USD for orders below $70.00 USD.

Orders of $70.00 USD or more qualify for Free Standard Shipping.

Taxes

Any applicable tax is calculated and displayed during checkout before the order is submitted.

If no tax is applicable or being collected for a particular transaction, no separate tax charge will appear in the checkout total.

Declined or Unsuccessful Payments

If a payment is declined or cannot be completed, review the payment information entered and follow any instructions displayed by the payment provider or Shopify checkout.

Customers may also try another payment method that is available at checkout.

For additional assistance, contact your bank or payment provider or contact Shuvva if the issue appears to concern the order itself.

Authorization Holds

In some circumstances, a bank or payment provider may temporarily display an authorization or pending transaction while payment processing is being completed.

The timing for releasing or updating a pending authorization is controlled by the applicable bank or payment provider.

Duplicate or Unexpected Charges

If you believe a Shuvva order resulted in a duplicate or unexpected charge, contact us with your order number and relevant transaction information.

Do not send complete payment card credentials or account passwords.

Order Confirmation

Receiving an order confirmation means that Shuvva has received the order information. Orders remain subject to successful payment processing, product availability, and applicable order review.

Cancellation Requests

Cancellation requests should be submitted within 24 hours of placing the order.

Cancellation cannot be guaranteed once fulfillment or shipment has begun.

To request cancellation, use our Contact Us form or email support@shuvva.shop.

Refunds

Approved refunds are processed in connection with the original transaction and payment method.

For an eligible return, Shuvva processes the approved refund within 10 business days after the returned merchandise has been received and inspected.

The customer's bank, card issuer, digital wallet, PayPal, or other payment provider may require additional time after Shuvva processes the refund before the amount appears in the customer's account.

For complete return requirements, see our Return & Refund Policy.

Payment Disputes

If you have a question about a payment or charge associated with a Shuvva order, please contact Shuvva so we can review the available order information.