Didn't work for you?
Start an eligible return within 15 calendar days from delivery of the last item in your order.
From delivery of the last item in the order.
No restocking fee on eligible returns.
Return the original item and place a separate order.
After receipt and inspection of an eligible return.
Try the fit. Keep the condition.
Shoes may be tried on indoors on a clean surface for fit evaluation. Returned footwear should remain in returnable condition.
The return request must be submitted within the return window.
The item should remain substantially in the condition in which it was received.
Footwear showing outdoor wear, misuse, alteration or customer-caused damage may not qualify.
Original product packaging and included accessories should be returned where applicable.
Changed your mind?
CUSTOMER ARRANGES SHIPPINGFor an eligible fit, preference, or other non-defective return, the customer arranges and pays for return shipping.
Shuvva does not provide a prepaid return label for this type of return.
Something is wrong?
SHUVVA PROVIDES LABEL WHEN REQUIREDContact Shuvva first with your order number, a description of the issue, and photographs when useful.
If the issue is confirmed and a return is required, Shuvva provides a prepaid return shipping label electronically.
Contact first. Then send it back.
Use the Contact Us form or email support@shuvva.shop.
Include your order number, item, and reason for the return.
Do not send merchandise back before Shuvva provides the applicable return instructions.
Package the merchandise appropriately and use the applicable shipping arrangement for your return type.
Returned merchandise is reviewed after it is received.
Approved refunds are processed within 10 business days after the eligible return is received and inspected.
Up to 10 business days.
After an eligible returned item is received and inspected, Shuvva processes the approved refund within 10 business days.
Approved refunds are processed in connection with the original transaction and payment method.
Your bank, card issuer, or payment provider may require additional time before the refund appears in your account.
No direct exchanges.
Shuvva does not accept exchanges.
If you need another size, color, style, or product, complete the applicable return process and place a separate order.
Shop Shoes →Shuvva charges no restocking fee on eligible returns.
Don't ship it without instructions.
The Shuvva business address should not automatically be used as a return address.
Contact Shuvva first and follow the return instructions provided for the applicable order.
For customer-arranged returns, retain available shipment tracking information until the return process is complete.
Request within 24 hours.
Cancellation requests should be submitted within 24 hours of placing the order.
Cancellation cannot be guaranteed once fulfillment or shipment has begun.
Need help with a return?
Customer support and live chat are available Monday–Friday, 9:00 AM–5:00 PM GMT-06:00.
Email inquiries are normally answered within 24 hours during business days.
Contact Form → support@shuvva.shop 941-392-1340Bradenton, Florida 34203
United States
This business address should not automatically be used as a return address. Contact Shuvva before returning merchandise.